Who we are

This website is operated by Fast Repair. Our website address is: https://sacramentofix.com.

If you have questions about this policy or your data, contact us at: (916) 477-5995 or info@sacramentofix.com.

What personal data we collect and why we collect it

Repair service & customer information (device repair)

If you request repair services from Fast Repair (in-store or online), we may collect information needed to provide service, such as your name, phone number, email (optional), device type/brand/model, serial number/IMEI (if provided), repair issue details, estimates, invoices, ticket numbers, and service status updates. We use this information to perform repairs, communicate with you, and provide customer support.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

When you submit a contact form or request an online estimate, we may collect your name, phone number, email (optional), and details about your request. We use this information to respond and provide service. If you consent to SMS updates, we may send transactional messages related to your request.

SMS messaging & consent

If you provide your mobile number, you may receive transactional customer-care SMS messages related to your repair service, such as estimate/approval links, repair status updates, pickup notifications, payment confirmations, and receipts.

• How you opt in: by providing your phone number during in-store check-in, submitting an online estimate/service request with consent, or initiating a text conversation with us.
• Opt-out: reply STOP to unsubscribe at any time.
• Help: reply HELP for help or call (916) 477-5995.
• Msg & data rates: may apply. Message frequency varies by service request.

We do not sell your phone number. We do not send marketing/promotional text messages without explicit consent.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We may use analytics tools to understand website traffic and improve the website. These tools may use cookies or similar technologies.

Who we share your data with

We do not sell or rent your personal information.

We may share limited information with trusted service providers only as necessary to operate our services, such as: SMS delivery providers (e.g., Twilio), hosting/IT providers, spam detection services, and payment processors. These providers are required to protect your information.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Phone: (916) 477-5995
Email: info@sacramentofix.com
Website: https://sacramentofix.com

Additional information

How we protect your data

We implement reasonable technical and organizational measures designed to protect your information from unauthorized access, loss, misuse, or alteration. Access to customer data is limited to authorized personnel.

What data breach procedures we have in place

We maintain procedures to address suspected data breaches and will take reasonable steps to investigate, mitigate, and notify affected users when appropriate.

What third parties we receive data from

We may receive limited information from service providers we use for website hosting, analytics, payments, and SMS delivery, to help operate our services.

What automated decision making and/or profiling we do with user data

We do not use your personal data for automated decision-making that produces legal or similarly significant effects. Basic automated processes may be used for spam detection and to route service messages (for example, sending a repair status update).

Industry regulatory disclosure requirements

We comply with applicable laws and carrier requirements related to SMS messaging, including opt-in and opt-out rules.

Note: For SMS messaging, you can opt out anytime by replying STOP. For help, reply HELP or call (916) 477-5995.